旺季過后，肯定還是會有人歡喜有人愁，而有些賣家卻因為賬號被封而愁了眉頭。

　　店鋪賬號可以說是是賣家的重要武器，但就算你有著再高超的運營技巧和傲人的店鋪業績，一旦賬號被封，所有的努力都會付諸東流。而中小賣家一旦賬號被封，恐無翻身之日。

　　賬號被封關系到店鋪的生死存亡和FBA庫存，所以寫好一封申訴郵件就變得至關重要了，只有申訴回來了，產品和店鋪才能有救。

　　亞馬遜申訴主要包含這幾種：亞馬遜賬號被關申訴、亞馬遜產品品牌侵權申訴、 亞馬遜跟賣申訴、亞馬遜賣違禁品申訴、亞馬遜被關聯申訴。接下來就介紹一下亞馬遜申訴途徑及郵件范文。

　　1、亞馬遜賬號被關申訴郵件范文模板

　　Dear Amazon seller support:

　　This is * (店鋪名) writing to you.

　　第一部分：先向亞馬遜標識感謝，之后介紹下店鋪已經取得的成績(開店時間、訂單量交易額)最后表明意識到自己的錯誤，闡釋原因。

　　As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!

　　第二部分：列出整改措施(提高高標準服務、熟悉亞馬遜店鋪規則等等)

　　If we get the valuable selling chance on Amazon, we will do as follows:

　　1. Absolutely, we will learn through all the policies and rules about selling on your platform.

　　2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

　　3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

　　4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

　　5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

　　6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

　　第三部分：結尾標識再次懇請亞馬遜給予自己一次機會

　　Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.

　　Look forward to receive your reply.

　　Best regards

　　店鋪名

　　2、亞馬遜產品品牌侵權申訴郵件模板范文

　　大家和小編一起首先先總結下侵權出現的情況以及整改方向：

　　檢查了店鋪listing的標題、描述、圖片、五點描述和關鍵詞，承諾以后不會再有品牌侵權的錯誤(即陳述自己的行動)。

　　如果我們發現任何侵犯知識產權的產品或清單，我們將銷毀這些產品或刪除這些清單;

　　注意和學習平臺的所有政策和規則。日后上架產品，會先核實知識產權問題，確保產品不會違反任何其他賣家的品牌權益或專利權益，或復制他人的標題、圖片和描述。

　　我們將留意所有在售的產品，如果有顧客反饋不滿意或投訴產品有問題，我們承諾會在XX小時內幫客戶解決問題，為客戶提供最好的購物體驗(讓亞馬遜相信你是為客戶著想)

　　日后出售的產品將由自己親自設計商標和設計產品包裝，向亞馬遜保證產品都是真實的，而不是直接從供應商渠道直接采購，以防止任何可能出現的商標侵權和包裝設計侵權的情況發生(如果有條件的話)。

　　如果有任何銷售問題，我們將盡快向亞馬遜尋求幫助，而不是盲目銷售，避免再次觸犯亞馬遜規則。

　　郵件范文

　　第一部分：對亞馬遜通知表示感謝

　　Dear Amazon seller support, Thank you for your concern of our account.

　　第二部分：表明已經反思已經找出了問題的原因，表示歉意

　　We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

　　Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

　　第三部分：整改建議，懇請亞馬遜再給自己一次機會

　　We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

　　If you can give us a chance, we will do as follows:

　　1. Absolutely, we will see through all the policies and rules about selling on your platform.

　　2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

　　3. I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

　　4. If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

　　3、亞馬遜跟賣賣違禁品申訴模板范文

　　這部分郵件寫作套路和上面介紹的兩種情況類似，如果真的是存在跟賣或者銷售違禁品的情況要成人錯誤，找出原因，表明整改意愿和整改措施。如果錯在什么誤會也要在郵件中盡量闡釋清楚。

　　4、亞馬遜被關聯申訴郵件模板范文

　　關于這類被關聯申訴的情況，模板和上訴幾種情況類似，主要是下面這些要點：

　　第一部分：強調你只有一個賣家賬號，并且賬號的行為表現良好，并沒有違規的幾率，而且還是優質賣家，也可以舉些例子，比如說自己的產品很受歡迎，銷量好、五星review很多之類的情況說明一下。

　　第二部分：試著提出重新核查或者告知關聯了什么賬戶才導致被封號

　　第三部分：最后保證你會嚴格遵守亞馬遜的規則，提供更好的服務和商品給顧客。

　　我們還需要注意的是，如果賣家的賬戶和違規賬戶關聯，那么一般情況下，申訴成功的概率很低。如果是賣家的賬戶和買家賬戶關聯，有很大的概率申訴成功。