常有新手賣家問：郵件到底該怎么寫？

今天小編整理了一部分，希望對大家有幫助~

01、補發(fā)郵件模板

Dear friend,

We are?very sorry that you still haven't received your order.We resent you the shoes. This is the tracking number: 快遞號?Shipping Carrier is?快遞公司.?It often takes about 7-20 days to get the package. Have a nice day. We wonder if you can upload the buyer show and give us a good review after you get the new clothes/shoe? we appreciate it.If you have any questions, please contact us.

Best regards！

02、尺碼不合適郵件回復(fù)模板

確認尺碼：

Dear friend,

We are very sorry the item didn't meet your expectation. Different country have different size standard, we made a clear description size choose on the product picture, Please choose size according to your foot length and our size chart：

粘貼尺碼表

或者產(chǎn)品鏈接

Please reply which EU/CN size do you want.Thank you.

Best regards!

買家已給出明確尺碼 回信

Dear friend,

We are very sorry the item don't meet your expectation. We will resend new clothes/Shoes?to you right away. As for the the unsuitable clothes/Shoes, It as a gift to you.(Could you please give us 5 stars review if you are satisfied with the shoes finally?)Thank you very much.

Best regards!

03、發(fā)錯貨郵件模板

Dear friend,

We are sorry for the mistake,?We will resend you the correct clothes/shoes. The tracking number will send you later and improve the shopping experience. Please keep in touch with us.

Thank you very much.

04、買家收到已損壞商品郵件模板

Dear friend,

We are sorry for the unpleasant,?We will resend you the clothes/shoes in better Packaging. The tracking number will send you later. Please keep in touch with us.

Thank you very much.

05、買家要求取消訂單郵件模板

1.還未發(fā)出

Dear friend,

We are very sorry for the news. Your package has not been sent yet,please choose the reason of refund “order by mistake”and apply for the refund by yourself, the wish service team will help you to refund. Looking forward to your next coming to our store “ 店鋪名 ”

Thank you！

2.已經(jīng)發(fā)出

1）已經(jīng)有物流信息

Dear friend,

We are very sorry we have already sent your package, we suggest you take a try when you get the item. If you do not like, it is a good idea to take it as gift to your friend.Any questions, please contact us.

Thanks for your understanding.

This is your package status in transportation：?(物流信息的鏈接)

2)還沒有物流信息，先通知倉庫攔截

Dear friend,

We are sorry for the news, We will contact our warehouse right away to confirm whether your goods have been sent out or not. If the package could be got back, we will do refund for you. Please keep in touch with us,Thank you!

?

Best regards!

來源：新資訊