很多朋友來問我,有沒有什么“安全渠道” 沒有100%的安全渠道,這個誰都不能保證,保證也是假的。
所以我覺得大家可以考慮從現有的訂單來邀請評價,因為客戶是安全模式來購買我們的產品,這個操作基本上是?0 風險,而且我們可以跟客戶溝通,可以提前發現產品的問題,然后如果客戶有意向留差評可以直接跟他溝通,解決問題,然后溝通嘗試拿個好評。
我們有一個產品,本來每天有 10-20單左右,然后我們通過這個辦法基本上可以拿20-30%的好評,不說多,一個月30-50個評價可以,而且是免費,就是需要給客戶發站內信息,客戶會覺得我們特別關心他,確實真的,但是我們的目標的讓客戶給個好評,好的 和判斷如果客戶想留個差評直接溝通。
確實我們拿到差評大部分的愿意是客戶對產品不滿意,然后很戶懶得發信息溝通,大部分要么退款,要么差評,所以我們已定需要給客戶發個信息,我們下面有三個模板,客戶購買的時候,收到貨的時候和10之后。這個流程比較自然。如果通過這三個郵件還不行我們也沒辦法,不能打擾客戶,但是我覺得大家可以嘗試一下,肯定優惠一點效果。
最后個提醒,記得產品需要好,如果產品質量一般我們會提醒客戶留個差評,本來客戶買了,不太好就算了,但是你還來要求給個好評。。。。。所以大家注意!
第二個事情是我們現在會開始講Facebook的運營,因為亞馬遜現在競爭力越來越大,通過渠道就那幾個,刷單,CPC,秒殺,等等,但是Facebook可以帶來很多好處,我們同時可以理解這個社交媒體品牌!
這周五晚上八點會開課,下面有大綱,如果有朋友想加群,下面也有說明書!
友接下來我們跟大家介紹三個郵件,可以直接復制到message里面,然后按照時間來發,不要一下子發很多!
三個模板,可以直接復制
第一個模板
▌第一個郵件
目標:感謝他們購買產品
時間:購買后或購買后1天內。
消息:消息應該只是感謝他們的購買,并給他們有關購買產品的有用的想法和提示。 (第一個郵件別要求他們留評價)
Subject line: Thanks for your order of the {{ Product Name }}
Hello {{ Buyer First Name }},
Thanks again for ordering our {{ Product Name }}!
The available tracking information shows that your item is out for delivery today and you should be receiving it shortly.
When you receive your item, please make sure to verify that it was not damaged in transit. If there is any reason that you wouldn’t rate this as a 5-star experience, please let us know.?
If everything looks fine, we would appreciate if you could take a few seconds to click the link below and rate this transaction.
{{ Seller Feedback Link }}
We have spent a long time creating {{ Product Name }} and would love to know what you think of it.
Some things that may help you enjoy the product better:
ADD?YOUR IDEAS AND TIPS, MAYBE A VIDEO
In the meantime, you can view your order’s progress here: {{ Order Link }} We will follow up with you shortly to make sure that you are happy with your purchase, but in the meantime don’t hesitate to reach out to us if you need anything!
Sincerely,
Your name
第二個模板
第二個郵件
目標:檢查他們是否獲得了正確的產品,幫助他們解決可能存在的任何問題,并要求進行審核。
時間:交貨后2-10天。
信息:在這封電子郵件中,您應該關注確保客戶在產品狀態良好的同時看到他們沒有任何問題。 這可以幫助您減少您為產品獲得的負面評價數量。
您也可以按照以前的電子郵件做同樣的事情,并向他們發送一些提示,以幫助他們更好地享受產品。
Subject line: Following Up on Your Recent Purchase
Hi {{ Buyer First Name }},
Thank you again for your order of {{ Product Name }}. According to our records it was delivered about X days ago.
Please let us know right away if there is anything wrong with it so that we can correct it. And if you have any questions or concerns, we are here to help!
I also have one small favor to ask you, if everything has gone smoothly, I’d ly appreciate it if you could take just a few seconds to leave feedback on your buying experience with us. It really affects our ability to sell and be successful and would be greatly appreciated.
You can provide seller feedback here:
{{ Product Review Link Button }}
Sincerely,
Your name
第三個模板
第三個郵件
目標:要求 REVIEW/ Feedback。
觸發:交付后10-15天。
消息:這個是最后個郵件。您的重點是在確保他們喜歡產品的同時獲得產品評論。?不要再發送電子郵件,否則亞馬遜會將您的帳戶標記為垃圾郵件。
Subject line: Subject line: I hope you’re enjoying your {{ Product Name }}
Hi {{ Buyer First Name }},
Thank you again for your order of {{ Product Name }}. According to our records it was delivered about X days ago.
Please let us know right away if there is anything wrong with it so that we can correct it. And if you have any questions or concerns, we are here to help!
I also have one small favor to ask you, if everything has gone smoothly, I’d really appreciate it if you could take just a few seconds to leave feedback on your buying experience with us.
It really affects our ability to sell and be successful and would be greatly appreciated.
You can provide seller feedback here:
{{ Product Review Link Button }}
Sincerely,
Your name
Feedback 鏈接
https://www.amazon.com/gp/feedback/leave-consolidated-feedback.html/&-456789012345-1234567?&*Version*&*entries*&???????記得改訂單號和產品
Review 鏈接
https://www.amazon.com/review/create-review?#? 記得改自己的ASIN