賣家可以在賣家中心自行創建回復模板，來回復顧客的常問問題，比如“我的物流單號是多少”、“我可以取消我的訂單嗎”等等。如果您想了解更多關于如何創建回復模板的信息，您可以查看小程序文章“消息中心回復模板創建”。

注：如果您需要使用一個可以自動填充內容的回復模板，請確保您在下拉列表中選擇了正確的選項，弧形括號“（）”中的插入語必須由發送者手動填充。

Suggested Templates

消息回復模板

Customer Requested to Cancel an Unshipped Order

顧客申請取消未發貨訂單

Customer Requested to Cancel a Shipped Order

顧客申請取消已發貨訂單

Customer Requested to Return an Item Within the Return Window (In-store Returns)

顧客申請在退貨期限內退貨（在沃爾瑪線下門店進行退貨）

Customer Requested to Return an Item Within the Return Window (No In-store Returns)

顧客申請在退貨期限內退貨（不在沃爾瑪線下門店進行退貨）

Customer Requested to Return a Delivered Item Outside of The Return Window

顧客在退貨期限外申請退貨

Customer Requested the Delivery Status of Their Order

顧客申請查看訂單的物流運輸狀態

Customer Never Received an Item

顧客沒有收到商品

Lost in Transit

商品在運輸過程中丟失

Lost After Delivery (With Signature)

商品在簽收后丟失

Lost After Delivery (No Signature)

商品在送達后丟失（顧客本人沒有簽收）

Items Are Being Delivered Later Then Expected

商品送達時間晚于預期送達時間

Customer Received the Wrong Item (Keep It Rules)

顧客收到了錯誤的商品，但可以使用Keep It規則將其留下

Customer Received the Wrong Item (No Keep It Rules)

顧客收到了錯誤的商品，但不能使用Keep It規則

Customer Received Damaged or Defective Items (Keep It Rules)

顧客收到了已損壞或者有缺陷的商品，但可以使用Keep It規則將其留下