疫情期間，為避免賣家受到更多影響，我們為您梳理了近期需要注意的5點內容，請大家重點查看并實施：

No.1平臺保護性公告

考慮到此次的發展，大部分工廠和賣家無法于初七恢復正常營業。平臺特此發布公告更新以下幾項內容：

? 平臺決定將延長備貨期至2月10日，在此期間不計算備貨期，自2月11日開始計算。

? 平臺將取消對1月26日-2月10日成交不賣訂單的處罰。切記，如不能確保有效發貨期內發貨，不要填寫虛假發貨單號，虛假發貨正常接受處罰。

? 由于疫情導致部分地區物流、供應鏈受到一定影響，為支持平臺賣家渡過難關，平臺決定暫不進行2020年1月份的商戶服務評級考核（即2月5日評級考核暫停），賣家權益以當前考核結果為準。后續考核時間另行通知，請關注公告。

您可至敦煌網官網查看公告全文。

No.2買家售后

2月1日之后，請務必安排客服人員解答買家咨詢、售后服務相關問題，如遇到難以回答的糾紛問題，可以與線上客服進行咨詢，敦煌網客服人員會協助解決。

No.3無法發貨的訂單

關于無法發貨的訂單，請務必在2月10日之前主動聯系買家，積極與買家溝通，爭取延期發貨和買家諒解。如果買家不同意延期發貨，建議直接退款給買家，成交不賣訂單免處罰。切記，務必不要填寫虛假單號。

No.4商品及時下架

還請盡快完成在售架上商品的盤點，如供應鏈或者物流原因不能及時發貨，建議先將商品進行下架，避免后期產生更多糾紛。

No.5回答買家疫情相關問詢

如買家咨詢疫情情況，我們準備了幾種回復模板，提供給大家參考：

咨詢疫情狀況

We know that the spread of the coronavirus was a cause for concern. The main epidemic situation is only in Wuhan, which is under control. China is determined and capable of winning the battle against the coronavirus. We all take it seriously and follow the government’s instructions to contain the spread of the virus. We do believe that the situation will go better and better, and will get restored soon.

包裹里是否病毒，是否安全?

We know that the spread of the coronavirus was a cause for concern. There is no evidence to show that there is any virus within the package, and all orders run through a lot of scanning before the package been sent out, and before it arrives.?

春節假期延長，什么時候結束？

Affected by a novel coronavirus in Wuhan, our government announced it will delay resumption of work to February 3rd, for some arears, it may continue to February 9th. Your understanding and support will be highly appreciated.?

社交媒體都說中國疫情特別嚴重？

That is the fake news, thanks for helping prevent the spread of these rumors if possible. We do believe, China's speed, scale and the efficiency of response is rarely seen the world. Any other countries could not have controlled like China. We do believe it will be restored soon.